AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. We're a modern Conversation Analytics and Call Coaching Platform. Voxjar is your one-stop-shop for driving better phone calls with your customers. Ensure 100% of your phone interactions are not only monitored but also analyzed and scored with high-risk calls triaged for fast review and remediation. The Programmable Scorecard™ scores every call, and automatically activates a workflow for low-scoring, high-risk calls in near-real-time so they can be immediately reviewed and remediated.Īs the solution is pre-trained out of the box, deployment is a matter of weeks, not months and there is no setup or professional services fees – just a straightforward SaaS based pricing model. Unlike legacy speech analytics providers that simply transcribe audio to text and use ‘word spotting’ (i.e building a database of synonyms for every use case - ‘angry’ and ‘manager’ as well as ‘upset’ and ‘supervisor’ and simply spotting for those words), the engine has proprietary use of its sentiment language – a University innovation developed at Daisee, resulting in far more accurate transcription, enabling derivation of the context of a conversation. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-the-customer. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. (read more) Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of. #contactcenterworld, builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. "Instant Answers has been a big hit with our limited release clients. "Generative AI technologies like ChatGPT™ open up exciting automation possibilities in knowledge management and conversational engagement," said Ashu Roy, eGain CEO. Agents can use the ChatGPT suggestion as is, or post edits as they engage customers. The company will also leverage ChatGPT™ for conversational assistance to contact center agents during chat and email interactions. At the same time, knowledge authors spend less time curating enterprise-approved, long-form content, into consumable knowledge articlesĮGain’s composable architecture allows easy integration of new technologies such as ChatGPT™ as they become commercially available. eGain Instant Answers uses LLMs tuned to enterprise-specific content to find the best answer snippet in context, often extracted from within long documents, without expecting the user to guess the right keywords. Large Language Models (LLMs) power generative-AI experiences like ChatGPT™ and are well-suited for knowledge automation. #contactcenterworld, CA, Feb 2023: eGain Corporation (NASDAQ: EGAN), a knowledge platform for enterprises, announced the general availability of eGain Instant Answers™, an experience for users to find relevant answer snippets from enterprise knowledge bases using generative-AI technology.
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